Job Summary
The Receptionist at Dr. Ram Manohar Lohia Institute of Medical Sciences (RMLIMS) will act as the first point of contact for patients, visitors, and staff. The role involves managing front-desk operations, assisting with patient registration, providing information, directing visitors to respective departments, and maintaining smooth communication within the institute.
Key Responsibilities
Greet and assist patients, attendants, and visitors courteously at the reception counter.
Handle patient inquiries related to OPD, IPD, appointments, and hospital services.
Manage phone calls, provide accurate information, and transfer calls to concerned departments.
Guide patients regarding registration, billing counters, and department locations.
Maintain daily OPD appointment schedules and patient records as per hospital norms.
Assist in patient registration, data entry, document verification, and token generation.
Coordinate with doctors, nursing staff, and administrative units for appointments and communication.
Ensure cleanliness, discipline, and systematic operation at the front desk.
Maintain confidentiality of patient data at all times.
Support emergency reception services when required.
Handle grievance/complaints politely and escalate to the concerned authority when needed.
Maintain logs, visitor records, and IPD/OPD status reports as directed.
Required Qualifications & Skills
Minimum Qualification: 10+2; preference for Graduate candidates in any discipline.
Certification/Diploma in Hospital Administration, Customer Service, or Computers is desirable.
Proficiency in computer operations (MS Office, Data Entry, Hospital Software).
Good communication skills in English and Hindi.
Pleasant personality, polite behavior, and professional etiquette.
Ability to handle high patient flow with patience and multitasking efficiency.
Key Competencies
Strong interpersonal skills
Problem-solving ability
Team coordination
Attention to detail
Time management
Patient-friendly attitude
Benefits
Competitive salary as per institute norms
Job stability in a government medical institution
Training and skill development opportunities
Exposure to modern medical and administrative systems
Leave benefits and allowances as applicable
Contributory provident fund as per rules
Safe, professional, and respectful work environment
Welcome To Dr. Ram Manohar Lohia Institute Of Medical SciencesThe Dr. Ram Manohar Lohia Institute of Medical Sciences (DR.Dr. Ram Manohar Lohia Institute of Medical Sciences (DR.RMLIMS)) is a super speciality autonomous medical teaching institute est... Read More
